Australia
Founded in 2003
Crucial Cloud Hosting, Level 9 – 71 Macquarie Street, Sydney
Expert review summary
86 place among
other companies
Web-developer (work experience 9 years)
updated May 5, 2025
First impression
Crucial is a web hosting company that was founded in 2003. In its 16 years of existence, Crucial has grown to the point where it has in excess of 7,000 VPSs that it manages and deploys.
On a daily basis, their network handles in excess of 8.8 TB of data. Crucial has a steady following in Australia. They are known for being innovative and persistent. Currently, they are connecting over 50,000 businesses in Australia to the web.
Moving your website from one hosting company to another can be a real pain, many people don’t know where to start and don’t have the time to migrate websites. They offer multiple options, free and paid to assist with moving your website from your current web host to Crucial.
For what they have set out to do, namely helping small businesses in Australia get a presence on the web, Crucial has done a commendable job. They are a decent host.
In fact, for the price that you would pay with Crucial, you can get a higher quality service from higher end web hosts.
Trial period
Crucial doesn't offer free trial on any of their service but they offer a 30 Day Money Back Guarantee. 100% satisfied or your money back.
Billing cycle
We were surprised by what we saw when we looked at Crucial’s pricing. We did not expect them to be as inexpensive as some of the other big names in the business.
However, we were surprised at how much they were asking for services that Australians can find for a fraction of the price going with other reputable hosting companies.
When it comes to the billing cycle with their hosting services, you can choose to pay Monthly duration, Quarterly, Semi-Annually, and Annually.
Control panel
Crucial has a team of experts who understand how to use cPanel to balance the configuration as well as the performance of the VPS to work well with most sites.
cPanel VPSs can be used for web hosting or for reseller hosting. A downside with this plan is that tech support is limited. So the user needs to have prior technical knowledge when selecting this plan.
Take control of your cPanel VPS with Crucial. The cPanel VPS is for anyone who wants a VPS and likes the simplicity of cPanel to manage their domains.
Limits
Crucial offers its basic web hosting for $25.90 a month. You are able to save 16 percent with a yearly subscription, which ends up being $261.07.
When describing the web hosting package they offer, Crucial focuses on 24x7x365 service. They view this package as a way of helping Australian-based businesses get their Internet presence.
It comes with a 50GB Storage, Free SSL, Unlimited Email and Database Accounts, and 2GB Memory.
For the highest plan called Web Hosting Advanced - it offers up to 150 GB Storage, Free SSL, Unlimited Email and Database account, and 2GB Memory.
Security
Website security is one of the most crucial components to having a successful online presence for your business. Introducing the new and simple way to secure your WordPress or CMS-driven website. Security+ is a new service which patches most known vulnerabilities and helps protect your CMS and website from malware and out of date plugins.
Those who have an online store will likely be interested in purchasing SSL certificates. SSL certificates give customers added peace of mind.
Crucial sells a range of SSL certificates. Their Rapid SSL offers entry-level protection and is being sold for $99 a year. The Wildcard SSL, designed for multiple sub-domains, sells for $549 a year.
OS
Crucial shared hosting server is going down because of a sudden increased in server load is a thing of the past, thanks to the CloudLinux OS.
It is Crucial's first commercial Operating System that is basically designed for shared hosting environment, which is the choice of web hosting providers because it meets their specific needs and demand of the stable environment in extreme situations.
Support
Crucial has striven to improve the support and customer service they offer. A few years ago, there were some concerns about the hours that their customer support worked.
Now, for most plans, they offer 24 hour a day seven days a week support. When you submit a ticket, you are likely to get a reply within 15 minutes. Crucial technicians have the reputation of working with their clients until whatever issue the client has is resolved.
They have proven themselves to be flexible. If you need anything changed on your server or installed and you get in touch with them, they will do what it takes to get it done.
Conclusion
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Crucial has striven to build a strong brand with the goal of offering reliable hosting solutions to their customers. They have the simple goal of making everyone succeed online by making web hosting easy and reliable. In some ways, you can say that they have succeeded in this goal.
They are constantly offering new technologies to make it simple for their customers to have an online experience.
When you compare them to what is available in Australia, we say that Crucial offers great performance, easy set up, and good support.
User reviews Crucial.com.au - 3
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FAQ
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✴️What is Web Hosting?Web hosting is your little piece of the internet. Whether you use it to host your website, emails, online application, or a combination of the three, web hosting is an allocation of storage space which you can use to bring your online business presence to life. Under the hood, web hosting is a portion of storage space on a physical server, located in a data centre somewhere around the world. We like to keep our servers close, so Crucial’s own data centre is located right here in Sydney, ensuring optimal load times for our Australian clients and consumers. Web hosting is a packaged product, made up of a range of different technical resources which provide speed, space and power to your website or application. Your web hosting plan will come with an allocation of CPU, memory, bandwidth and storage space, which are all necessary server-side resources for running any web-based service. Our web hosting servers are guarded by world-class redundancy and DDOS protection systems, ensuring your business stays online and secure against a range of external attack methods. Perhaps best of all, Crucial web hosting is maintained around the clock by a team of talented industry experts with decades of combined experience. Rest easy knowing a friendly, highly-trained web hosting professional is only ever a call or an email away.
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❔What makes Crucial the best Australian Web Hosting?At Crucial, we’re proud to provide a premium web hosting service and support experience for over 50,000 websites all over Australia, connecting businesses and their customers all around the world, every minute of every day. We work hard to maintain our stellar reputation for providing business-grade hosting services to businesses of all sizes across a broad range of industries. Since our conception in 2003, we’ve successfully deployed over 7000 VPS web hosting environments for all manner of businesses, from sole traders, busy offices and online retailers through to high-profile corporate and enterprise clients. Built on best-of-breed hardware including Dell servers and protected by world-class security features, Crucial web hosting checks all the boxes for a reliable and trusted business hosting provider. What may truly set our web hosting services apart is the team of award-winning engineering and support experts behind the scenes. Our talented team contains some of the best and brightest in the industry, who are responsible for monitoring, maintaining and developing our web hosting platform 24 hours a day, 365 days a year. As a client of Crucial, your online business presence will always be in safe hands. Anytime of the day or night, expert support personnel are always standing by to serve you.
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✔️What is included in Crucial’s Web Hosting?Crucial’s business-class web hosting packages include everything you need to run your online presence with ease and stability. Our range of services have been designed to offer the perfect balance of power and cost-effectiveness for all business sizes, without ever compromising on the level of quality or support. Our web hosting plans include generous resource allocations of CPU, memory, storage space and bandwidth, giving your business plenty of room to grow. You’ll also be able to access and manage your web hosting service through the easy-to-use, web-based cPanel interface. Perhaps best of all, our web hosting services are constantly monitored and supported by our team of business hosting experts, who are on hand any time of the day or night to step in and assist you. It’s like having your own web hosting IT team at your fingertips – without the expense! Additionally, our web hosting services are all guarded by our industry-leading redundancy and DDOS protection systems, to give you peace of mind against a range of external threats. Whether you’re just starting out, or you’re looking to switch from another hosting provider, we can help you find the exact right plan for your hosting needs. Our expert sales team are here to assist you anytime between 8am – 6pm, Monday to Friday (AEDT), by calling 1300 884 839.
