Support.by review

Support.by is a Belarusian hosting provider offering a wide range of services for hosting and supporting online projects. The company provides shared hosting, VPS/VDS, dedicated servers, rack rental for colocating your own equipment, SSL certificate registration, as well as server administration services. All solutions are described in detail on the website, so users can choose a suitable option both for a small website and for a large business.

The cost of services depends on the selected plan and configuration. Shared hosting plans are available for small projects, while users who need more computing resources can choose VPS or dedicated servers with different specifications. If necessary, the server infrastructure can be hosted both in Belarusian and European data centers.

Along with the main services, users get automatic data backups, DDoS protection, 24/7 technical support, and the option to order server administration. The company also offers cloud solutions and additional business services, which makes it possible to use Support.by not only as a hosting provider but also as a provider of comprehensive IT infrastructure.

Support.by gives the impression of a reliable provider with a wide range of services and a focus on projects of different sizes. Thanks to its combination of traditional hosting, cloud services, and professional technical support, the company can be a good choice for both private users and corporate clients.

Trial Period

Support.by does not offer a free trial period, so it is not possible to use the services without making an advance payment.

At the same time, the company offers fairly flexible refund terms:

• if you cancel the service within the first 5 days, you can receive a full refund, provided that the service rules have not been violated;
• if the cancellation takes place within 30 days, the provider refunds the money for the unused period. For example, if hosting was paid for one month and the client decides to cancel it after 15 days, the cost of the remaining 15 days will be refunded.

Payments for additional services, such as software setup, are non-refundable.

Billing Cycle

Support.by services can be paid for using several convenient methods. For most clients, the following options are available:

• bank cards;
• the ERIP payment system for users from Belarus;
• cashless bank transfer for legal entities and individuals.

As for discounts, the company provides more favorable terms when services are paid for over a longer period. When shared hosting is ordered for 1 year at once, the monthly cost is lower than with monthly payments. This allows users to save on website maintenance and avoid the need to renew the service every month. The discount amount depends on the selected plan and is displayed during checkout.

Control Panel

Support.by uses several popular control panels, and the choice depends on the type of service.

For shared hosting, cPanel is provided by default — one of the most well-known control panels. It allows users to manage websites, domains, databases, email, SSL certificates, backups, and other settings without using the command line.

For VPS and dedicated servers, the choice is wider. Users can install:

• ISPmanager — a convenient panel for managing Linux servers, websites, email, and databases.
• VestaCP — a free panel with a basic set of server administration features.
• DirectAdmin — a lightweight and high-performance commercial control panel.
• Plesk — a professional solution with extensive features for managing both Linux and Windows servers.

Thus, Support.by offers several control panel options: cPanel will suit most shared hosting users, while VPS and dedicated server owners can choose a solution that best matches their requirements and budget.

Limits

Shared hosting is designed for websites of different sizes — from small landing pages to large corporate projects and online stores.

Landing — from 73 BYN/month. The plan includes 4 GB of disk space, hosting for 1 website, and no separate databases. It is suitable for landing pages and business card websites.

Host S — from 146 BYN/month. Users receive 4 GB of disk space, the ability to host 2 websites, and create 2 databases.

Host M — from 322 BYN/month. It includes 8 GB of disk space, up to 10 websites, and 10 databases.

Host L — from 439 BYN/month. It provides 16 GB of disk space, up to 15 websites, and 15 databases.

Host XL — from 527 BYN/month. It allows users to host up to 20 websites, use 20 GB of disk space, and create 20 databases.

Separate plans are available for 1C-Bitrix projects:

Bitrix S — 10 GB of disk space, up to 2 websites, and 2 databases.

Bitrix M — 20 GB of disk space, up to 5 websites, and 5 databases.

For users who need full control over the server, VPS/VDS solutions are available. The configuration can be selected individually: various options are available for the number of CPU cores, RAM, and disk space on SSD or HDD drives. If necessary, a guaranteed dedicated bandwidth channel without speed limits can be connected, and server resources can be easily scaled as the project grows.

If standard configurations are not enough, Support.by offers dedicated servers with different processor, RAM, and storage specifications. These solutions are designed for high-load websites, corporate services, and projects with increased performance requirements, while the server configuration is selected individually according to the client’s needs.

Security

The provider uses a comprehensive approach to protecting its infrastructure and client data.

The main security tools include:

DDoS protection, which helps keep websites and servers running even during attempts to overload them with a large number of requests.

Automatic backups, which make it possible to restore data in case of a failure or accidental deletion.

SSL certificates, which encrypt the data transmitted between the website and its visitors. This is especially important for online stores and services with user authorization.

Equipment is hosted in secure data centers with 24/7 monitoring and access control.

Server operation is constantly monitored, and software is updated in a timely manner to eliminate possible vulnerabilities.

When using a VPS or dedicated server, the user gets full control over the system. This means that additional security tools, such as antivirus software, a firewall, intrusion detection systems, or web application protection, are installed and configured independently or with the help of Support.by specialists if the administration service has been ordered.

The hosting provider offers a good basic level of security: it protects its infrastructure and ensures the safety of client data, while more complex projects can configure additional protection mechanisms independently.

OS

Support.by offers several operating systems for VPS and dedicated servers, so users can choose a platform depending on the requirements of their project.

The following operating systems are available for servers:

• Ubuntu — a popular option for hosting websites, web applications, and various server services.
• Debian — a stable operating system that is often chosen for long-term projects.
• CentOS or compatible distributions — suitable for corporate solutions and compatible with most popular control panels.
• Windows Server — used for projects that require Microsoft technologies, Remote Desktop (RDP), .NET, or Microsoft SQL Server.

Support.by provides a choice between Linux and Windows. Linux distributions are better suited for most websites, online stores, and web applications due to their stability and efficient use of resources. Windows Server is a good choice if the project uses software that runs only within the Microsoft ecosystem. If necessary, the operating system can be reinstalled and replaced with another one according to the project’s needs.

Technical Support

There are several ways to contact Support.by support. The main channel is the ticket system, which is used to process clients’ technical requests. Users can also send an email to ticket@support.by for technical issues or to info@support.by for general inquiries. In addition, the company accepts requests via Telegram and provides a phone number for contacting the customer service department.

Technical support is available around the clock, every day of the year (24/7/365), so users can request help at any time. At the same time, the company’s office is open only on business days from Monday to Friday, from 09:00 to 18:00. The website also has a knowledge base and instructions that help users solve many common issues on their own.

Conclusion

Support.by is a universal hosting provider offering a wide range of services: from shared hosting and VPS to dedicated servers and cloud solutions. Its advantages include reliable infrastructure, 24/7 technical support, flexible plans, and the option to receive a refund for the unused period. The company also pays attention to security by offering DDoS protection, backups, and SSL certificates.

Among the disadvantages, it is worth noting the lack of a free trial period and the relatively high cost of some plans compared to foreign hosting providers. Nevertheless, thanks to its quality service, stable performance, and wide range of additional services, Support.by can be a good choice both for owners of small websites and for companies that need reliable hosting infrastructure.