I'm very very dissatisfied with Hoster.by. One of my old sites, which I'm now completely redoing, has been on this hosting for a long time. And when it is time to pay, they start to remind me almost a month before the money is due. But they don't try to take care of me, for some reason. They don't understand my particular situation at all and don't try to understand what exactly it is that I need. But they are the specialists, not me, and think I can't even understand the details technical details. They are just trying to sell and sell and sell.
Recently I changed the price plan, and they created a new account for me, but didn't send me the password. And when my programmer had to log in to the control panel, it turned out the old password doesn't work. As a result, they messaged them, and lost time waiting for the answer.
I'm doing a completely new site, and I contacted them three times about it. And then the question came up about hosting two domains simultaneously on one hosting. They gladly offered change the price plan to a more expensive one and immediately sent an invoice for a surcharge. And no one ever thought to ask what kind of hosting I needed for a new site! Although I'm sure that most of their customers are not programmers, and aren't familiar with technical details. As a result, my programmer desperately tried to load our new site for a week, but nothing happened. After we called, they found out that I had bought some strange windows hosting, which very few people use. And I need unix hosting. Now I don't know if it will be possible to switch to another type of hosting with a new plan. I'm waiting for an answer from them. If I can't do this, I'll just move to another provider. If that's not possible, I'll wait until the service expires, and I'll leave anyway. Unfortunately, I can't get back the lost time spent on all these adventures (at least a month).
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