Editor's opinion
Sean Thompson
I am a full-time web developer & IT professional with more than 18 years experience. I have been working with numerous hosting companies over the years.
First impression
BigRock is an India-based web hosting provider that was founded in 2010 by Bhavin Turakhia, a serial entrepreneur and one of India’s youngest Billionaires, in Mumbai, Maharashtra, India.
They are an ICANN-accredited domain registrar that forms part of the Endurance International Group (EIG), which also includes the likes of Bluehost, Hostgator, and several other prominent companies, and offers a complete suite of affordable and scalable hosting products, including Shared Hosting, VPS Hosting, Cloud Hosting, as well as Business-class Email services and Marketing services such as Managed SEO and Website Design.
A Brief Video Introduction from Big Rock
Trial Period
This leading provider does not offer any free trials to test out their hosting service, but they do however have a 30-day money-back guarantee on all their Linux And Windows Shared hosting plans.
It is important to note that they don’t provide money-back guarantees on their VPS, Dedicated Server, Add-on services, or Domain registrations.
Billing Cycle
BigRock offers its clients the flexibility to choose from various subscription durations for their hosting services. For Shared Hosting, clients can opt for annual, biennial (2 years), triennial (3 years), or quinquennial (5 years) subscriptions. Meanwhile, VPS and Cloud Hosting clients have the option to pay on a monthly, quarterly (three months), semi-annual (six months), annual, biennial (2 years), or triennial (3 years) basis. Opting for longer commitment periods entitles clients to some significant discounts.
They currently accept Indian Debit Cards & Net Banking, Visa, MasterCard, American Express, PayPal, and RuPay as valid payment methods.
Control Panel
They include the industry-leading cPanel on their Shared Linux-based plans and Plesk on Windows-based packages. Both are feature-rich control panels, that make it easy to create sites, deploy applications, and more, and come with up to 300 web apps that users can install with a single click.
Limits
Shared Hosting comes in four super affordable plans, namely Starter, Advanced, Pro, and Ultimate, and customers can choose between hosting their sites in India or in the USA. All their plans feature unlimited databases (MySQL for Linux and MSSQL and MySQL for Windows), free SSL certificates, and daily backups. There is a catch though – although the daily backups are included as standard you will still need to pay a nominal fee should you need them to provide it.
Their Starter plan comes with 20GB SSD disk space, 100 GB bandwidth, and 5 POP/IMAP Email Accounts, and in my opinion, is pretty decent for an entry-level plan. The Advanced, Pro, and Ultimate plans all come standard with Unmetered SSD Disk Space, POP/IMAP email accounts, databases, and a free domain for the first year. What sets these plans apart is that the Advanced plan will only allow you to host a single domain (Pro and Ultimate allow for unlimited), and the Ultimate plan boasts a Comodo 256-bit SSL instead of a Let’s Encrypt SSL certificate.
Their VPS plans also come in four options, the Standard plan, Enhanced plan, Premium plan, and Ultimate plan. The entry-level option starts with 2 Core CPUs, 2GB RAM, 20GB SSD storage, and 1TB Bandwidth, while the top-tier plan features 4 Core CPUs, 8GB RAM, 120GB SSD storage, and 2TB Bandwidth. All VPS plans come with free website migration and a dedicated IP address (except for the Standard plan).
Website Builder
BigRock has designed its own custom-made Website Builder, simply named the BigRock Website Builder. This builder is a user-friendly tool that enables both individuals and businesses to craft websites without the need for technical expertise or coding skills. It features a drag-and-drop interface that allows users to select from a wide array of templates and design elements, resulting in the creation of distinctive and professional-looking websites. Moreover, the platform offers built-in image editing capabilities, seamless social media integration, and eCommerce functionality. In my personal experience, I have found this builder to be exceptionally easy to use. The only negative is that this builder is not provided free of charge and comes with an additional monthly fee.
Security
All of BigRock's data centers are highly secure facilities equipped with an array of security measures. These include surveillance cameras, biometric locks, access policies based on authorization, and on-site security personnel. Their networks are fortified with a round-the-clock firewall protection system and a Network Intrusion Detection System. These systems work together to deliver swift, accurate, and comprehensive protection against targeted attacks, traffic irregularities, spyware/adware, network viruses, rogue applications, zero-day exploits, and Distributed Denial-of-Service (DDoS) Attacks.
For hosting security, BigRock offers free SSL certificates by Let’s Encrypt as a standard feature on all Shared Hosting plans. Additionally, customers who subscribe to the Ultimate plans (Linux or Windows) for 12 months or longer will receive an upgrade to a 256-bit encrypted Positive SSL Certificate, backed by a $10,000 warranty from Comodo.
For those seeking extra protection, BigRock provides optional security tools. SiteLock, a cloud-based security tool, scans your website for malware and vulnerabilities, while CodeGuard offers automated website backup, monitoring, and restore services. These additional security features are available for an extra monthly fee.
OS
BigRock's Shared hosting plans are configured to run on CentOS, which is a free, open-source, and community-supported operating system, as the default choice. Their VPS plans offer the flexibility to select from CentOS, Debian, or Ubuntu for your specific requirements.
Support
They provide 24/7 customer support through Phone, Live Chat, and an Email Ticketing System. Their support agents are not only friendly but also exceptionally knowledgeable, and I was pleasantly surprised by the high level of support that BigRock offers. When using Live Chat, I received a response within 3 seconds every time I reached out, which I did approximately 10 times in total. As for email support, you can expect a reply within an hour or two. In terms of support, I can't find any fault with their service.
Conclusion
Pros
Cons
30-Day money-back guarantee;
Extremely Affordable plans;
Excellent Support.
Daily backups are provided at an extra fee.
BigRock offers dirt-cheap and feature-rich plans along with decent security and great server uptime. I was blown away by the level of support they offer, and while there may be some negative reviews online, my personal experience with BigRock was quite the opposite. I wholeheartedly recommend them to anyone seeking affordable and high-quality Shared or VPS hosting services.
Plans
Note! Some companies do not include VAT in their prices. Prices are indicated for one month’s pay. If you pay for a longer period - discounts are possible. Domain prices are indicated for new domains registration.
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Sorting
Hosting rating
verified
Atikur Shohel
Bangladesh
19 apr. 2019
I suggest BigRock only for Indian users. I used their service for my 3 Indian clients. Sometimes many users face the problem for Credit Card payment. But you can pay on BigRock using Indian payment methods. They provide a .com domain for a low price. I using their service. It's great.
Hosting rating
verified
Saroj Kumar
India
4 dec. 2019
You are not recommended if you are planning to start your venture. If you face any financial issues with them, then it is a hard time to get a solution. You would also expect downtime in between, and the support staffs are not technical expertise to give you a proper solution in one go.The positive part is their competitive price as compared to other providers in India.
Hosting rating
verified
Stefan Mihajlov
Serbia
25 mar. 2020
Solid hosting from India. I used it for a month and a half. I am not satisfied with the hosting, they have problems with credit card payment, very poor support that is slow when you need an ambulance help.
In terms of price and quality, they are on a par with other average hosts
SIMILAR
Check out companies here from the same country, with similar scores and customer numbers.
We highly recommend not to purchase the cheapest hosting package. Usually, they come with a row of issues: the server is often down, the hardware is outdated, lousy and slow support, registration and payment errors, etc.
For your convenience, we have created a tool that can help you to choose the right hosting package for you just by answering a few simple questions.
CMS is a content management system. A lot of hosting providers offer so-called CMS optimized packages. However, this is a marketing trick because most CMSs do not have special software or hosting requirements.
Bulletproof hosting - it’s a type of service that allows to host almost any type of content, even the restricted one (adult content, warez, spam etc). Bulletproof hosting providers do not remove your content in case someone reports an abuse.
Unlimited hosting - refers to companies that provide packages with unlimited disk space, bandwidth, number of domains, databases or email accounts, etc. This is usually a marketing trick but sometimes you can find something worth a try.
Secure hosting - it’s a type of service when the hosting provider is mostly responsible for the security of the user’s account: updates the software installed on their servers, provides an antivirus and malware scanner, firewalls and basic anti-DDoS protection, etc.
DDoS-protected hosting - companies that provide packages that include anti-DDoS protection. These packages are considerably more expensive than regular ones. Nevertheless, they’re totally worth their price because the company will ensure that your website is secured from cyber attacks.
The more comfortable the control panel is, the easier will it be for you to change the website and hosting account settings.
Most hosting providers that are in TOP20 in our rating offer user-friendly control panels, such as cPanel, Plesk or DirectAdmin. That’s why we recommend to pay attention to other, more important parameters, while choosing a hosting provider.
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